For parents and families
Stay close when you cannot be at the bedside.
LuvviCare helps you stay connected during your child's time in hospital. Your care team may send updates, start a video call or livestream, and play your voice at the bedside. You can also find parent information and keep track of moments that matter.
LuvviCare is free for families. Your care team must approve your account before hospital messages, calls, livestreams, or bedside playback become available.
Getting started
How access works
Your hospital controls access to information about your child's care. The steps may look a little different at each hospital.
- 1
Start with your hospital
Your hospital may invite you or give you a QR code. You may also begin in the app.
- 2
Follow the steps
If the app shows a QR code, ask your care team to scan it. Your hospital may also need to check your details.
- 3
Wait for approval
Hospital messages, calls, livestreams, and bedside playback stay locked until your care team approves your account.
If you are not sure whether your hospital uses LuvviCare, ask your care team.
Staying connected
Updates when your care team sends them
Approved hospital features can help you see and hear from the people caring for your child when you cannot be in the unit.
- Get messages and photos when your care team sends them.
- Join a video call started by your care team.
- View a bedside livestream when your hospital offers one.
- Read translated care-team messages when a translation is available. Messages can be translated into 74 languages.
Audio Care
Your voice, at your child's bedside
You may be able to record a lullaby, read a story, or simply say goodnight. You can also explore audio and guidance made for families.
If your hospital offers bedside playback, your care team can play your recordings after your account has been approved.
Audio Care is not a treatment or medical service. Your care team decides how audio is used for your child.
Parent education
Clear information for each stage
Read articles, watch videos, and view picture guides in plain language. Topics may cover hospital care, going home, your wellbeing, and ways to take part in your child's care.
This information is general. It does not replace advice from your care team. Always ask them about your child.
Your child's journey
Keep the moments that matter
Save milestones and add your own notes about visits, feeding, pumping, skin-to-skin time, growth, or other moments available in your app.
Tracking is there to help you. It is not medical monitoring, and it does not replace your hospital's care record.
Privacy
Your information is protected
- LuvviCare uses encryption when information is sent and stored. Information is kept in the region used by your hospital.
- Your hospital controls access to your child's care information.
- Each family member needs their own approved access.
- You can ask us to delete your account. Your hospital still keeps any care records it must keep by law.
Common questions
Questions parents ask
Is LuvviCare free?
Yes. LuvviCare is free for parents and approved family members.
How do I get access?
Your hospital may invite you or give you a QR code. If the app shows a QR code, ask your care team to scan it. Your care team must approve your account before hospital features become available.
What happens while I wait for hospital approval?
The app will show what you can use while you wait. Hospital messages, calls, livestreams, and bedside playback stay locked until your care team approves your account.
Who can use or see the account?
Each family member needs their own approved access. Your hospital controls who can see information about your child's care.
How do I delete my account?
You can request account deletion on our support page without signing in. Deleting your account does not delete records that your hospital must keep as part of your child's medical record.
Read the account deletion stepsAsk your care team about LuvviCare
Your care team can tell you whether your hospital uses LuvviCare and which features are available. They must approve your account before hospital features can begin.
Contact LuvviCare support