Keep families connected, informed and involved throughout their child's care journey.

Quick updates for families on your terms. Care team has no obligation to message every parent or every day; use it where it helps. Some units send just one update at the start of the morning shift, which helps to keep parents reassured and reducing phone calls throughout the day.¹

Fewer disruptive calls with one-way message updates. Skip the typing with custom message templates, pictures, eCards and video or voice clips designed for busy care teams. Families are notified instantly without calling the unit, with automatic translation in 74 languages. Parents can respond only with preset emoji reactions.

Secure livestream — no intrusive 24/7 webcams. Give parents time with their child through time-limited livestreams on hospital-approved tablets. Parents receive a notification and tap to join. No dedicated 24/7 webcam, no scheduling, and no sound from the unit transmitted to parents.

Direct video calls made simple. Bring parents into bedside rounds and conversations when they cannot be there in person. Tap a parent’s name in the app to call—no meeting links or access codes. The unit’s name appears on the lock screen of the parent’s phone, and they simply swipe to join the video call.

Clear information matters. When terminology is too complex, parents experience frustration, altered attachment, and decreased parental confidence (Guttmann et al., 2024).

Friendly, illustrated infographics. Break down what's happening so families feel informed — without the medical jargon.

Trusted resources in one place. Curated links and reference material, so families aren't searching the open web for answers during a stressful time.

Complex medical topics, explained simply. Easy-to-understand articles for difficult moments, reviewed by neonatal and pediatric clinicians.

Hands-on guidance families can follow. It helps them navigate every stage of having a baby or young child in a healthcare facility.

Familiar voices. Carefully delivered. Audio Care helps deliver family recordings to hospitalized babies and young children. Explore 30 published studies on the benefits of parental voice in neonatal care.³

Every song and lullaby in our catalog is recorded or approved by NICU-MT certified music therapists. The catalog is carefully curated for safe bedside listening by hospitalized babies and young children. Each recording includes synchronized lyrics to help parents practice slow, soothing singing.

Educate and empower parents to sing live and record their own versions of classic lullabies and bonding music with visible lyrics. Each parent recording is automatically optimized to amplify voice frequencies, reduce background noise, and normalize audio levels for safe bedside playback.

Stories for parents to read live and record for playback at the bedside. Enable parents to connect with their child through stories, either live or recorded. All voice recordings are automatically optimized for safe bedside playback and include automatic duration limits.

What to play — answered. Playlists curated by NICU music therapists, organized by comfort level, weeks since birth, and postmenstrual age. Encrypted parent recordings play only for their child. Your team starts or stops playback; a timer ends it.

Pillow speakers designed for premature babies, infants, and young children. Every Audio Care session is built around safety: playback length is set to the patient's age — post-menstrual age for premature babies — and a mandatory speaker sound-check runs before each session. A soothing experience designed to protect each little patient's well-being.

Nurse controls, age-appropriate limits. Playback settings are configured with care-team controls and duration limits, without adding clinical complexity.

Safe speakers for little patients. Every detail protects the most fragile patients: sound stays below 50 dB to safeguard developing hearing, the speakers are battery-free so there is nothing to overheat or recharge between sessions, and there are no Bluetooth or other wireless signals near a child's developing brain.

Clearer parent voices for consistent playback quality. Recordings are automatically optimized to reduce background noise, improve speech clarity, and maintain gentle, predictable volume levels. These recording optimizations are performed automatically on the parent's device, preserving privacy and ensuring optimal voice recording quality for their child — every time.

Support preparation, step by step. LuvviCare helps parents follow their baby’s progress, record their contributions, and work through home preparation alongside your team’s teaching. Explore the supporting research.⁴

All progress and milestones, captured. Families log clinical and developmental milestones, building their own record of every step in their baby's progress.

Growth tracked against gestational norms. Weight, length, and head circumference plotted on gestational growth curves, with guided education that helps families better understand the data.

Family engagement, made visible. Visits, skin-to-skin, singing and reading, pumping, and nursing are logged in one place — providing a clear picture of each family’s involvement in their baby’s care.

A parent's impact, made real. Parents capture the care and connection they give their baby — every visit, hold, and feed — turning small moments into a visible record of the difference only they can make.