Frequently Asked Questions

No — LuvviCare was built with bedside nurses and care teams to reduce burden, not add to it. The interface is designed for busy clinicians, with every core action tested to take under 15 seconds. Sending a quick photo update is faster than a phone call, and families who get regular updates call less often. Education modules also answer common questions before they ever reach your team.

Most implementations take 2–4 weeks from kickoff to launch. Training is brief—typically one session per shift. Staff are usually comfortable after their first day using the platform.

Families complete secure registration and sign in with an SMS code sent to their mobile device, so only they can reach their account. They control who in their family network receives updates. All data is encrypted and stored on region-specific servers, and we never share family data outside the care team.

All content is developed and approved by the LuvviCare Medical Advisory Board—licensed neonatal, pediatric and palliative care professionals, including board-certified music therapists. Content aligns with WHO guidance and is reviewed regularly.

Patient portals are built for general hospital communication. LuvviCare is purpose-built for the families of hospitalized babies and children—across NICU, PICU and pediatric palliative care—with progress tracking, soothing audio at the bedside, controlled livestreaming, education paced by care stage, and workflow tools designed for high-acuity care.

We help you track the metrics that matter: family satisfaction scores, phone-call frequency, education completion, progress through the care journey, and care-team feedback. Pilot programs establish baseline measurements for comparison.

Minimal effort, no EHR integration required. We need single sign-on credentials for integration and network access for the platform. Your IT team doesn't manage the application—we handle updates, maintenance and support.

Yes. White-labeling with your hospital branding, custom progress categories, sponsor integration, and configurable education modules are all available. We work with each unit to match their workflows.

Audio Care is matched to each child's developmental stage—for newborns, it automatically adjusts to post-menstrual age. The system enforces duration limits and includes sound-level monitoring during setup, and playlists are restricted to developmentally appropriate content—so the platform prevents overstimulation by design.

LuvviCare runs on the devices your team and families already have—nothing special to buy. The hospital app works on any iOS or Android device, smartphone or tablet. The family app works on any iOS or Android smartphone. And the hospital admin is web-based, running in any recent, secure web browser.

Yes. LuvviCare provides dedicated 24/7 customer support to assist with any questions or issues. Our team is always available to help both hospital staff and families, ensuring smooth operation and quick resolution of any problems.